Who We Are

tavixora operates as a personal finance literacy platform. Our office is at Birch, Building Level 3/35 Science Rd, Acton ACT 2601, Australia. You can reach us at +61488349853 or contact@tavixora.com whenever you have questions about your data.

We provide educational content and learning programs focused on helping Australians understand personal finance better. That's our thing – teaching practical money skills without the jargon.

Information We Collect

When you interact with our site, we gather a few different types of information. Some you give us directly, some we collect automatically. Here's the breakdown:

Information You Provide

• Name and contact details when you sign up for courses or newsletters
• Educational background and learning goals you share during registration
• Payment information when you enroll in programs (though we don't store full credit card numbers ourselves)
• Messages you send through our contact forms or support channels
• Feedback and responses to surveys about your learning experience

Information We Collect Automatically

• Device and browser information – helps us make sure the site works properly for you
• IP addresses and general location data (city level, not your exact address)
• Pages you visit and how long you spend on them
• Course progress and completion rates for programs you're enrolled in
• Technical data like error logs that help us fix problems

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves specific purposes related to running our educational platform and improving your experience. And honestly, we're pretty boring when it comes to data use – it's all education-focused.

Sharing Your Information

We work with a handful of service providers who help us run the platform. These are companies that handle things we can't or shouldn't do ourselves – payment processing, email delivery, website hosting. They only get the data they need to do their specific job.

Service Providers We Work With

• Payment processors for handling course enrollments (they're certified and secure)
• Email service providers for sending course updates and newsletters
• Cloud hosting services where our platform lives
• Analytics tools that help us understand how people use the site

All these partners are required to protect your data and can only use it for the specific services they provide to us. We also might share information if legally required – like if there's a court order or we need to comply with Australian law enforcement requests.

International Data Transfers

Some of our service providers operate servers outside Australia. When your data crosses borders, we make sure it's protected according to Australian standards. We use contracts that require overseas providers to maintain the same level of protection you'd expect here.

Most of our infrastructure is Australia-based, but occasionally data might be processed in secure facilities in the United States or Europe. These locations are chosen because they have strong privacy protections that align with Australian requirements.

How Long We Keep Your Data

We don't keep information longer than necessary. The retention period depends on what type of data it is and why we collected it. Here's our general approach:

• Active account information: kept as long as your account is open
• Course completion records: maintained for 7 years (useful if you need proof of completion later)
• Financial records: 7 years, as required by Australian tax law
• Marketing emails: until you unsubscribe or ask us to delete them
• Website analytics: typically aggregated and anonymized after 26 months

Once information reaches the end of its retention period, we securely delete or anonymize it. Sometimes we'll keep anonymized data for research purposes – but at that point it can't be traced back to you.

Your Rights Under Australian Law

The Australian Privacy Principles give you several rights regarding your personal information. You're not just a user – you have real control over your data.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days. There's no charge for a standard request, though we might charge a reasonable fee if your request is particularly complex or involves extensive searching.

Correct Your Information

If something we've got is wrong or outdated, let us know and we'll fix it. You can update most information directly through your account settings. For other corrections, just email us at contact@tavixora.com.

Delete Your Information

You can ask us to delete your personal information. We'll do so unless we have a legitimate reason to keep it – like if we need to maintain financial records for tax purposes or if there's an ongoing dispute. When deletion isn't possible, we'll explain why.

Object to Processing

Don't want to receive marketing emails? You can opt out anytime. There's an unsubscribe link in every marketing email we send. You can also object to other types of data processing – we'll consider your request and explain our decision.

Complain to the Regulator

If you're not satisfied with how we've handled your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au for information on how to make a complaint.

Security Measures

We take security seriously, though we're realistic about it. No system is completely impenetrable, but we've put multiple layers of protection in place to keep your information safe.

• Encryption for all data transmitted between your browser and our servers
• Secure password storage using industry-standard hashing
• Regular security audits and vulnerability testing
• Access controls so only authorized staff can view personal information
• Monitoring systems that alert us to suspicious activity
• Regular backups stored in secure, geographically distributed locations

If there's ever a data breach that affects you, we'll notify you within 72 hours and tell you exactly what happened and what steps we're taking.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. Some are essential for the site to work, others help us improve your experience. You can control cookies through your browser settings, but disabling certain cookies might affect site functionality.

We use cookies to remember your login status, track course progress, understand which pages are most useful, and occasionally show you relevant content based on what you've viewed before. We don't use cookies to track you across other websites.

Children's Privacy

Our programs are designed for adults 18 and older. We don't knowingly collect information from anyone under 18. If you're a parent who discovers your child has provided us with information, contact us immediately and we'll delete it.

Changes to This Policy

We review this policy regularly and update it when necessary. If we make significant changes that affect how we handle your information, we'll email you and post a notice on the website. The "Last Updated" date at the top of this page shows when the current version came into effect.

Minor updates – like clarifying wording or fixing typos – happen without notification. But anything that changes your rights or how we use your data will be clearly communicated at least 30 days before taking effect.